Frequently Asked Questions

To place an order:

1. Browse our products and add items to your cart
2. Proceed to checkout when ready
3. Create an account or checkout as guest
4. Enter shipping and billing information
5. Select payment method and complete purchase

You'll receive an order confirmation email immediately after purchase.

We accept the following payment methods:

Order modifications or cancellations are possible if your order hasn't been processed for shipping yet.

To request changes:

• Contact us within 2 hours of placing your order
• Email support@aldercake.com with your order number
• Call us at +1 (123) 456-7890

Once an order enters the shipping process, changes cannot be made.

Yes, we ship to over 50 countries worldwide. International shipping costs and delivery times vary by location.

Important notes for international orders:

• Customs duties and import taxes are the responsibility of the recipient
• Delivery times may be longer due to customs processing
• Some product restrictions may apply based on destination country

Contact us for specific international shipping quotes.

You can track your order in several ways:

• Email: Tracking information is sent via email once your order ships
• Account: Log into your account and view order history
• Contact Us: Email or call us with your order number

Most tracking numbers are active within 24 hours of shipment.

We offer a 30-day return policy for most items:

• Items must be unused and in original packaging
• Return shipping is free for defective or incorrect items
• Refunds are processed within 7-10 business days
• Some items are final sale (clearance, custom orders)

See our complete Refund Policy for details.

To initiate a return:

1. Contact us at returns@aldercake.com with your order number
2. We'll provide a Return Authorization Number (RAN)
3. Package the item with original packaging
4. Include the RAN on the shipping label
5. Ship the package using our provided label or your preferred carrier

Returns without a RAN may not be processed.

Our tools are crafted from premium materials:

• High-Carbon Steel: For durability and edge retention
• Stainless Steel: Rust-resistant for long-lasting performance
• Ergonomic Handles: Comfort-grip designs reduce fatigue
• Hardwood Components: Sustainably sourced wood handles

Each product page includes detailed material specifications.

Yes, we stand behind our products with comprehensive warranties:

• Lifetime Warranty: Most hand tools against manufacturing defects
• 5-Year Warranty: Power tools and electronic components
• 2-Year Warranty: Accessories and consumables

Warranty details are included with each product and available on our website.