Refund Policy
Last updated: November 23, 2025
Important Notice
Please read this refund policy carefully before making a purchase. By placing an order with AlderCake Tools, you agree to the terms outlined below.
Introduction
At AlderCake Tools, we strive to ensure complete customer satisfaction with our products and services. This Refund Policy outlines the terms and conditions under which refunds are processed for purchases made through our website.
Eligibility for Refunds
2.1. Valid Grounds for Refund
Refunds may be considered under the following circumstances:
Damaged Products
Items received in damaged or defective condition
Wrong Items
Incorrect products delivered compared to order
Missing Items
Partial delivery or missing products from order
Cancelled Orders
Orders cancelled before shipment
2.2. Non-Refundable Items
The following are generally not eligible for refunds:
- Products used, damaged, or altered by the customer
- Items returned without original packaging
- Products purchased more than 30 days ago
- Digital products or downloadable content
- Clearance or final sale items
Refund Timeframe
3.1. Processing Time
Request Review
1-2 Business Days
Return Processing
3-5 Business Days
Refund Issuance
5-10 Business Days
Total Estimated Time: 7-15 business days from return receipt
Note: Bank processing times may vary and are beyond our control
Refund Methods
4.1. Original Payment Method
Refunds are typically processed to the original payment method used for purchase:
| Payment Method | Refund Method | Processing Time |
|---|---|---|
| Credit/Debit Cards | Original card | 5-10 business days |
| PayPal | PayPal account | 3-5 business days |
| Bank Transfer | Bank account | 7-14 business days |
4.2. Store Credit Option
In some cases, customers may opt for store credit instead of a monetary refund. Store credit is issued immediately and includes a 10% bonus on the refund amount.
Return Process
5.1. Step-by-Step Return Procedure
Contact Support
Email returns@aldercake.com within 7 days of delivery
Receive Authorization
We'll provide a Return Authorization Number (RAN)
Package Items
Include original packaging and all accessories
Ship Package
Use provided shipping label or recommended carrier
Inspection
We inspect returned items upon receipt
Refund Processing
Refund issued after successful inspection
Shipping Costs
6.1. Return Shipping Responsibility
- Damaged or defective products
- Wrong items shipped
- Missing items from order
- Our shipping errors
- Change of mind returns
- Incorrect size/color selection
- No longer needed items
- Personal preference changes
Exchanges
7.1. Product Exchanges
We offer product exchanges for items of equal value. Exchanges are typically faster than refunds and may be processed before we receive the returned item in certain cases.
Exchange Conditions:
- Item must be unused and in original condition
- Original packaging must be intact
- Exchange request within 14 days of delivery
- Product must be in stock for exchange
Contact Information
8.1. Returns and Refunds Department
For refund requests and return inquiries, please contact:
Returns Email
returns@aldercake.comSupport Phone
+1 (123) 456-7890Response Time
Within 24 hoursReturns Address
AlderCake Tools Returns1234 Maplewood Ave, Suite 200
Hours of Operation: Monday - Friday, 9:00 AM - 6:00 PM EST
Emergency Support: For urgent issues, call our support line and select option 3 for returns.
This Refund Policy is effective as of November 23, 2025. AlderCake Tools reserves the right to modify this policy at any time. Continued use of our services constitutes acceptance of any changes.